What information does the AFOC&H collect about me?
We collect basic information from you when you use our contact forms and may include, for example, your name, date of birth, nationality, gender, postal address, email address, phone number, credit card number, details of the preferences you express to us during your stay at the hotel (e.g. room type), dietary requirements, and technical information from the devices you use to access our website.
How does the AFOC&H use information about me?
We use information about you to deliver, improve, update and enhance the services we provide to you.
We may use your personal information for the following reasons:
To contact you if you have requested to use our recreational facilities or have made a booking at one of our restaurants or the hotel.
To contact you to provide you with information about AFOC&H’s services and latest offers including tailoring such information to your interests (e.g. based on your browsing history and purchase history), provided you have consented to this.
To process your payments and protect against fraudulent transactions.
To personalise your experience when you visit our website by remembering your account, settings and preferences or by delivering adverts that are most relevant to you and your interests.
Does AFOC&H share or transfer information?
We may share your information with:
Service providers who are contractually bound only to use personal information to perform the services that we hire them to provide.
Third parties permitted by law. In certain circumstances, we may be required to disclose or share your personal information in order to comply with a legal or regulatory obligation (for example, we may be required to disclose personal information to the police, or to judicial or administrative authorities).
We will always use our best efforts to ensure that all the Service Providers we work with will keep your personal information secure.
How long do you keep my personal information for ?
[a] We will retain your personal information for the length of time needed to fulfill the purposes outlined in this Policy unless a longer retention period is required or permitted by law.
[b] Personal Information will be retained during the applicable statute of limitations period for any disputes or liabilities that may arise as a consequence of the processing of that information (which is up to 15 years in the UAE). Once potential actions are time barred we will proceed to delete the personal data. In any other circumstances, we will only retain your personal information for a shorter or longer period as required by any applicable law.
How will you use my email address?
We will use your email address to communicate with you regarding your inquiry, your room or restaurant reservation, and, if you have opted in to receive information about upcoming activities or offers at our hotels, informational email messages. You can choose not to receive email communications from usat any time by sending an email to firstname.lastname@example.org.
Who else other than AFOC&H could access my stored personal information?
AFOC&H is obliged to cooperate with government and law enforcement officials to enforce and comply with the law. We will disclose information about you to government or law enforcement officials as we, in our sole discretion, believe necessary or appropriate to respond to claims and legal process (such as subpoena requests), to protect our property and rights or the property and rights of a third party, to protect the safety of the public or any person, or to prevent or stop activity we consider to be illegal or unethical. To the extent we are legally permitted to do so, we will take reasonable steps to notify you in the event that we are required to provide your personal information as part of a legal process.
If at any time you have additional questions about our practices or any of your rights described above, you may reach us at email@example.com.
We use up to date information storage and security to hold your personal information securely in electronic and physical form to protect your personal information from unauthorized access, improper use or disclosure, unauthorized modification or unlawful destruction or accidental loss. Whilst we have put in place physical, electronic and managerial procedures to secure and safeguard your personal information, we will not be held responsible for any unauthorised access by third parties and we cannot guarantee that the Personal Information provided by you or that is transmitted via the Website or by e-mail is totally secure and safe. However, as the transmission of information via the Internet is not completely secure, we cannot guarantee the security of your information transmitted to our Website and you provide it at your own risk.
If you have any questions about this privacy notice or our processing of your personal data, please contact us on firstname.lastname@example.org.